Supplier Quality Assurance Manager - KFC

eg. Accountant or Accounting or Kempinski

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Supplier Quality Assurance Manager - KFC

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Key Responsibilities


  • Define and implement SQA strategies & policies around high risk materials (Cat ABC material) to ensure long term success of the KFC brand
  • Setting direction for long term continuous supply of high risk materials.
  • Align with suppliers on international/local QA&FS requirements and trends
  • Strategically manage SQA risk through structured and strategic risk assessment across Africa on Cat A materials


  • Accountability for compliance with Global SQA requirements
  • Attend international QA & FS conference calls
  • Take the lead as part of a cross-functional team in various QA & FS related projects.
  • Identify QA & FS gaps and draw up action plans to close these
  • Support 100% approved supply




  • Coach, support and train local suppliers on Yum Global QA requirements, with specific focus on building capability in supplier and Franchisee teams. Visit restaurants and suppliers across South Africa
  • Manage supplier approval and ongoing performance against Yum audits (Food Safety, Quality Systems, Packaging, Distribution)
  • Formulate and drive corrective action plans with suppliers
  • Handle requests from suppliers for Alternative Minimum Standards (AMS requests)
  • Through execution team, ensure product cuttings are performed on core products as per KFC requirements
  • Review of supplier KPI’s and drive corrective and preventative control
  • Signing off Specifications and Quality Assurance Programs with your suppliers
  • Supplier visits / approval of new suppliers/Line sign off and new product production sign off
  • Ensure SQA related customer complaints are addressed with feedback. Consolidate and trend level 1 complaints.(Foreign objects, alleged food poisoning and allergens)
  • Monitor RPC complaints process through Administrator role and ensure trending of data and insights around corrective actions are completed for your Cat ABC suppliers.
  • Support recall of non-conforming product
  • Ensure all your suppliers are loaded on STARnet
  • Calibration of auditors to Yum expectations
  • Work closely with operations department to finalize CSL’s

Stakeholder Management

  • Be able to influence (upwards and downwards) and collaborate across a vast network of stakeholders to ensure compliance around SQA&FS that include frequent interactions with the following people or groups:
  • External Suppliers, QA&FS Senior Manager, Chief Supply Chain Officer, Global QA&FS, Peers, SCM Category Team, FIT, Franchisees

Working Model

  • Normal working conditions in the office (hybrid work - 3 days a week in the office) plus regular field trips within SA. Support across Africa will be required based on resource loading.



  • Tertiary qualification in Food Technology/Food Science

Experience and Knowledge

  • A minimum of 6 to 8 years’ experience in QA&FS within the food industry including operational exposure to quality control
  • Experience in QSR advantageous
  • Team Leadership and people development experience
  • HACCP Programs
  • Lead Auditor Programs
  • Exposure to global QA&FS programs and principles advantageous




  • Influencing, collaboration, communication, capability development, strategic thinking, risk assessment, business savvy, people development
  • Innovation - High responsibility for significantly modifying processes
  • Judgment and decision making - Supplier Approvals, Facility Approvals. This job has recommendation responsibility to QA Senior Manager but will also have some final authority as the lead of SQA on certain suppliers in Africa
  • Problem-solving and analysis:
    • Q&FS non-compliances, Material concession management, Product Recalls, Approval and sign-off of new supplier premises and products, approval of materials in innovation. Market entry readiness from a QA&FS POV.
    • Processes are somewhat defined but many require new approaches to be solved – so key design work is foreseen.
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