Digital Project Manager - KFC RoSSA

Projects & Responsibilities

• Working closely with the Head of Architecture and Delivery as well as the Digital Change Manager on new project initiatives, as well as ones, kicked off in flight
• Understanding the solution designs in place or architected and gathering the right set of functional and non-functional requirements
• Owning the product plan/roadmap oversight to ensure successful implementation in line with business requirements and needs for new products and initiatives
• Working closely with vendor teams on Test Team oversight (STS Vendor) to ensure requirements are understood

Project Planning and Management:

• Define project scope, objectives, and deliverables in collaboration with stakeholders
• Develop detailed project plans, including timelines, resource allocation, and budgeting
• Monitor and manage project progress, identifying and addressing any potential roadblocks or risks

 Cross-functional Collaboration:

• Liaise with various teams to ensure seamless coordination and alignment on project objectives
• Facilitate communication between different departments to ensure a cohesive project execution

Digital Initiatives:

• Oversee the implementation of digital initiatives, such as website enhancements, mobile app updates, online ordering systems, and loyalty programs
• Ensure digital projects meet quality standards and are delivered within budget and timelines

 Vendor and Stakeholder Management:

• Collaborate with external vendors and technology partners to ensure the successful delivery of digital projects
• Engage with internal stakeholders to understand business requirements and gather feedback on digital initiatives

 Agile Project Management:

• Adopt agile methodologies to manage project development and delivery
• Organize and facilitate sprint planning, reviews, and retrospectives

Budget and Resource Management:

• Track project expenses and manage budgets effectively
• Allocate resources efficiently to ensure project success

Risk Management:

• Identify potential risks and issues related to digital projects and develop risk mitigation strategies
• Proactively address challenges and obstacles to ensure project continuity

Data Analysis and Insights:

• Utilize data analytics and user feedback to gain insights and inform project decision-making
• Measure project performance and success using relevant KPIs

Documentation and Reporting:

• Maintain comprehensive project documentation, including progress reports and status updates
• Prepare and present project updates to stakeholders and senior management

Stakeholders

• All Key ideas and core decisions are to be consulted with the Head of Architecture and Delivery, CDIO, however on a day-to-day basis the interaction could include KFC Africa Staff, Senior Management and Leadership; Franchisees; Product Manager; Operations Manager/Specialist; Delivery Excellence Manager; BI Manager; Marketing team; IT team, H/W and S/W vendors, Technology/Digital vendors; Yum!/YRI global teams; Digital and Marketing Agencies
• Nature of communication - Business and Partner Alignment, delivery management

Working Model

• Work from home is possible however 70% should be on site as we stabilise the teams.

Requirements:

Experience

• At least 5 years of experience in digital project management, preferably in the quick-service restaurant (QSR) or retail industry

Knowledge, Skills and Competencies

• Skilled in managing complex digital projects to drive successful outcomes and enhance KFC's digital presence in the region
• Proven track record of successfully managing and delivering complex digital projects on time and within budget
• Experience with agile project management methodologies and tools
• Strong understanding of digital technologies, web development, and mobile applications
• Excellent organisational and communication skills, with the ability to lead cross-functional teams and collaborate with diverse stakeholders
• Analytical mindset with the ability to use data to drive project decisions
• Proficiency in project management software and tools
• Adaptability to work in a fast-paced and dynamic environment
• Knowledge of the RoSSA region and its digital landscape is a plus
• Design Thinking
• Agile Coaching
• Scrum
• Innovation
• Solution Architecture
• Project Management
• Back and Frontend Understanding of Coding

Problem-Solving

As a Digital Project Manager for KFC in the Rest of Sub-Saharan Africa (RoSSA) region, you would be responsible for overseeing the successful planning, execution, and delivery of digital projects across multiple countries. Some of the types of problems you might be concerned with include:

Cross-Country Coordination:

• Managing digital projects that involve multiple countries within the RoSSA region, ensuring effective communication and collaboration between various teams, stakeholders, and vendors across different locations

Cultural and Regulatory Differences:

• Navigating and addressing cultural differences and regulatory requirements that can impact digital projects in different countries within the RoSSA region
• Ensuring compliance with local data protection laws and other regulations related to digital operations

Technology Integration:

• Overcoming challenges related to integrating digital technologies and platforms across diverse markets, considering variations in existing systems and infrastructure

Resource Allocation and Management:

•  Ensuring the allocation of appropriate resources, both human and financial, to support the successful execution of digital projects within budget and on time
•  Managing potential resource constraints and competing priorities across different countries

Stakeholder Alignment:

•   Gaining alignment and buy-in from various stakeholders, including regional leadership, country management, and cross-functional teams, to support and prioritize digital projects

Vendor Management:

• Selecting and managing third-party vendors, agencies, and technology providers to deliver digital solutions, ensuring quality and adherence to project timelines

Risk Management:

• Identifying and mitigating potential risks and issues that could impact project timelines or the successful delivery of digital initiatives in the region

Localization and Personalization:

• Ensuring that digital projects are appropriately localized and personalized for different countries within the RoSSA region to resonate with local audiences and cultural preferences

User Experience (UX) and Accessibility:

• Addressing UX challenges to ensure a seamless and user-friendly experience for customers across diverse digital touchpoints, considering different devices, languages, and accessibility requirements

Scalability and Future Proofing:

• Designing digital solutions that are scalable and adaptable to accommodate future growth and changes in the digital landscape

Measurement and Performance Tracking:

• Defining relevant key performance indicators (KPIs) and metrics to measure the success of digital projects in the region and using data to drive continuous improvement

Project Documentation and Reporting:

• Maintaining accurate project documentation, progress reports, and status updates for effective communication with stakeholders and leadership