Call Center Agent - LGL Staffing

Our client is a global leader in Business Process Management (BPM), operating across multiple industry verticals worldwide. With a team of over 41,000 professionals in 16 countries, they provide operational excellence and deep domain expertise to 400+ global clients. This client values its employees, offering role clarity, coaching, professional development, and a structured career path through their five-people promises. They also actively engage in meaningful community initiatives.

About the Role:

As a Call Center Agent based in Durban, South Africa, you will join our client's team to deliver exceptional customer service and support through various communication channels. While our client's name remains confidential at this stage, you can expect a dynamic and professional working environment.

Key Responsibilities:

• Handle inbound and outbound calls effectively and professionally.
• Assist customers with their inquiries, requests, and concerns.
• Maintain accurate and detailed records of customer interactions.
• Provide information and support related to the company's products and services.
• Meet performance targets and deliver high-quality service.
• Adhere to company policies and procedures.

Experience, Skills, and Attributes:

• Minimum of 6 months of experience in an inbound or outbound call center.
• Excellent computer literacy.
• Effective and professional communication skills.
• Performance-driven and customer service-oriented.
• Proactive problem-solving skills.
• Ability to handle challenging situations with a forward-thinking mindset.
• Strong understanding of the call center environment and its objectives.
• Exceptional teamwork skills.
• Outstanding problem-solving and planning abilities.

Qualifications:

Qualifications and Accreditations:

• Matric or equivalent