Collections Agent (Day Shift) - Mr Price Money

eg. Accountant or Accounting or Kempinski

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Collections Agent (Day Shift) - Mr Price Money

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The Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

your responsibilities:

  • Negotiate payment arrangements in accordance with set standards
  • Accurately updating customers' information
  • Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
  • Ensuring all quality of work is in line with Service Level Agreements.

What’s in it for you….

  • Uncapped incentive when your targets are achieved
  • Learning and Development, and Career Growth opportunities within the Mr Price Group
  • Medical aid and retirement fund benefits



  • All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and a 25% discount at Miladys.
  • Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

what are the requirements?

  • Grade 12
  • 6-12 months experience in Debt Collection (preferably within a Call Centre environment)
  • An understanding of the life cycle of an account, the collection process and the systems that drive these processes
  • You are competent in the use of MS Office
  • Good telephone etiquette, customer service orientated, pay high attention to detail and are a team player
  • Day shift work hours are from 08h:00 to 16h30 and Saturdays 08h:00 to 13h:00
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