Trace Agent: Durban - Mr Price Money

eg. Accountant or Accounting or Kempinski



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Trace Agent: Durban - Mr Price Money





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


The Trace Agent is responsible for improving debtor contact and collections/recoveries by tracing uncontactable customers whose accounts are in arrears.

key responsibilities

Tracing:

  • Effectively managing assigned cases for debtor profiling
  • Utilizing a wide range of search engines, tools, and support services to optimise right party contact.
  • Tracing, locating and contacting absconded and delinquent customers to collect on arears
  • Assertively handle calls to difficult debtors to ensure that all promise to pay (PTP) are honored
  • Ensure quality of work is in line with service level agreements (SLA's)
  • Maintaining strict compliance with all applicable laws and regulations governing debt collection practices.

Updating Personal Information:

  • Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts
  • Conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party.


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what are the requirements

Education:

  • Grade: 12

Experience:

  • A minimum of 6 - 12 months Experience in Collections/Recoveries
  • Recoveries Tracing Tools (TU direct, XDS etc.) experience (advantageous)

Knowledge/ Skills:

  • Computer Literate (MS Office) an intermediate level
  • Excellent written and verbal communication skills
  • Self-motivated and target driven.
  • Problem-solving skills.
  • Persuasive / influencing skills
  • High degree of accuracy
  • Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act


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