Receptionist / Frontline Administrator - RisCura

Purpose of Job

• Answer the switchboard and manage the reception area from 9am to 5pm.
• Welcome and attend to visitors and deal with inquiries on the phone and face to face.
• Frontline Administrator.

Key Responsibilities

• Excellent client service.
• Office appearance and tidiness.
• Can do attitude.
• Time management.
• Meet required deadlines.
• Efficient project management and task management.
• Efficient administrative support.

Monthly/Daily Tasks

• Ensure reception area is always neat and tidy.
• Answer the switchboard and manage the reception area from 9am to 5pm.
• Deal with incoming clients/suppliers at reception.
• Welcoming and offering refreshments to clients.
• Arrange parking and paid cards for clients.
• Guest Wi-Fi management.
• All other ad hoc tasks.
• Facilities: Check mailboxes, log tickets, refill the stationary room, plant service, handy man tickets.
• Admin: Meeting room bookings, charging of iPads, printing and binding, lunch orders and any other ad hoc task.

• IT-label hardware, log IT tickets.
• Kitchen: Order stock and order water.
• Social calendar E.g. Massages.
• Courier and deliveries.
• Preparations for meetings.
• IT, facilities checks and assist with new joiners when required.
• Admin support substitute for other members of the team.
• Event set ups: Catering, restaurant bookings, team buildings, conferences, and workshops.
• Office Asset register.
• First Aid and Fire Marshall.
• Health and Safety Committee member.
• Liaise with all office suppliers/vendors.
• Liaise with Landlords and maintenance.
• Resolve office issues or facilities issues.
• Assist with projects e.g. office designs and office moves.
• Send all office notices and communication.
• Fresh Faces.

Key Competencies, Skills and Attributes

• Professional.
• Presentable.
• Strong communicator – communicates clearly and politely both verbally and in writing.
• Organised and efficient.
• Able to use initiative.
• Multi-tasker.
• Energetic.
• Warm.
• Friendly.
• Pays attention to detail.
• Self-motivated.
• Ability to work independently and part of a team.
• Proactive with problem-solving ability.
• Strong communicator, mature, ability to deal with staff, clients and suppliers at all levels, ability to multitask, and represent the RisCura culture as the first person of contact, friendly consistent disposition, able to handle stress and pressure, excellent written and verbal communication skills, willingness to be helpful, well organised with the ability to prioritise.

Other Key Relationships

Staff, clients and suppliers.

Renumeration

Market related.

Application Criteria

Grade 12. Receptionist course would be advantageous.

Experience

1 years’ experience. Previous exposure to Financial Services industry would be advantageous.