Receptionist - South African Civil Aviation Authority

Overall, Purpose of the Job

• Receive and efficiently direct the clients accessing the SACAA to the required service area. 

Front line

•  To provide a friendly and efficient front-line service for the SACAA and its clients, by greeting, directing and assisting them get service.

Administrative Duties

•  Receiving and recording of all documentation, mail and parcels delivered at the reception. 
•  Ensure that documentation received is dispatched daily through the normal processes. 
•  Review and record any documentation that is not collected for action within 24 hrs and report it to the Manager: Customer Relationship Management for further action

Emergency and Security Protocols

•  Notify appropriate personnel of emergency/crisis situations or unusual behaviour or condition of clients in terms of OHS Act and Security protocols.

Training of Entry level Client Services Officers

•  Train entry-level front-line receptionist to enable them to perform all aspects required in terms of their key performance areas. 

Requirements

Education

Minimum

• Grade 12

Ideal

• Post Matric Certificate in Customer Relationship Management / Public Relations / Communications / Frontline

Experience

• 2-5 Years in Client Services or Receptionist experience