Irdeto IT / Telecom Jobs in Gauteng
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In this customer-facing role, you as a Customer Support and Integration Engineer will work in a team responsible for creating, deploying, and supporting cost-effective solutions and services for B2B customers to manage and protect media content.
The successful candidate has strong technical capabilities, will thrive in a fast-paced high energy environment, is proactive and passionate about delivering world-class deployment and support services to customers; and will work closely with Irdeto Service delivery teams and other key stakeholders within Irdeto, our partners and customers and ensure a high level of customer satisfaction.
Your mission at Irdeto:
- Perform technical integration activities and deploy Irdeto solutions and services to new and existing customers in the areas of: Content Management (Media Manager, Squirrel, Gofer), Irdeto Rights (Content Protection Systems and multi-DRM) and supporting ActiveCloak deployments.
- Business analysis to ensure that customer requirements are clearly understood and documented.
- Document software installations, use cases and customer requirements for internal and external audiences.
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- Provision hardware and software for new and existing customer implementations, system expansion and upgrades; both lab/staging and production environments.
- Provide regular updates to Project Managers regarding the status of your project deliverables.
- Coordinate new and / or system requirement changes and liaise priorities and delivery with Irdeto development teams.
- Support partners (3rd party vendors) with scoping and integration.
- Perform 24×7 2nd line support duties on rotational basis and responsible for problem analysis, tracking and resolution of technical issues.
- Manage expectations and communicate status updates to technical and senior stakeholders. Leverage other Irdeto internal teams to assist when needed.
- Perform end-to-end test and certification activities to verify the integration for customer sign-off.
- Provide hands-on training to customers to operate and administrate the installed system.
- Build and maintain strong positive relationships with key stakeholders in the Irdeto Sales, Professional Services, technical Marketing Units and with Irdeto external customers, prospects and partners.
- Work together with Irdeto Marketing Units, Professional Services, Sales and Legal to define deployment and customer support requirements for new Irdeto products / solutions and customer segments.
- Represent your customers and provide valuable input for improvements to existing products and solutions, related documentation and new system development.
How you can add value to the team:
- Other testing activities: system characterization, usability, performance and regression testing
- Estimation and planning
- Research functionality and implementation of current and future testing techniques and technologies
- Participate in departmental improvement and innovation processes to deliver projects that enhance project/department performance to enable positive business results
Knowledge and Skills we hope you bring:
- University degree or equivalent education in a related technical field.
- 4+ years of relevant experience in delivering and supporting mission critical systems in complex software, services and solution B2B environments.
- Experienced in integrating and supporting OTT / Broadband solutions.
- Knowledge and experience in the areas of: Content Management systems and workflows (jBPM workflow management). Adaptive Streaming (Smooth Streaming, HLS, MPEG-DASH etc.), DRM technologies (Microsoft PlayReady, Apple FairPlay etc.); iOS / Android apps and devices are a plus.
- Familiar with XML, XSLT, HTML, HTTP, NFS, SAN, FTP etc.
- Programming skills in Java and C#; Windows and Linux system administration skills.
- Hosted and cloud-based service experience is a plus.
- Strong analysis and problem solving skills, and proven ability in delivering exceptional customer experience in an external facing role.
- Characteristics: Positive, highly motivated, “can-do” attitude.
- Key contributor, willing to go the extra mile to achieve desired results.
- Strong, professional interpersonal and communication skills (English).
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Technologies used:
- Java, jBPM, Elipse IDE, C#, Microsoft Visual Studio, MySQL, SQL Server, Windows Server, CentOS, git, Widevine, PlayReady, XML, XSLT
Attitude Requirements:
- Must be a fast learner. Be able to come up to speed on new applications and technology in a very short amount of time.
- Must be detail-oriented, with strong analytical and problem-solving skills.
- High degree of self-motivation. Must be able to plan and execute work both independently and as a team member.
- Ability to function effectively in a multicultural team environment.
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