Business Administration Assistant - Rectron South Africa

Job Description

• The main purpose of the job is to support the business division within the branch and company as a whole on an admin level.
• Assist other regions in ad hoc queries where they may have a shortage of manpower.
• Assist at reception when either requested to do so by management, due to absenteeism or lunch/tea breaks.
• Manage all the branch PODs and Invoices as well as scanning into the system.
• Assist admin and business staff to control the stock ordering and logistics at branch level.
• Escalate problematic issues to the Business and Branch managers.
• Assist with other job-related duties as and when required.
• General update and maintenance of all admin and filing.
• Delivery Route Reports scanned to Microfile.
• Sending of delivery route reports to all Branches.
• Sending of updated order list to specifically appointed clients from the Cape Town dealer base.
• Sending of PODs to specifically appointed clients from the Cape Town dealer base.
• Assisting sales team with PODs, Invoices, Serial Tracking and checking to see if orders have been fulfilled.
• General Cape Town Proof of Deliver as well as Interbranch Order queries.

Education/Qualification

• Matric

Skills & Competencies (general job knowledge & skill sets)

• Strong communication ability
• Ability to work under pressure
• Good organisational skills
• Strong attention to detail
• Well-disciplined individual
• Require training with regard to items

Experience (experience required for the job)

• A minimum of 1 years experience in a customer or internal relationship role is needed
• Accountabilities
• Process all orders as required and make sure this process is complete.
• Achieve exceptional ratings in client services
• Job Dimensions
• Number of Staff:
• Direct reports:   none
• Indirect reports: none

Budget and Financial responsibilities:

• Assist in the cash office when and if needed.  (when accounts ladies are either on leave or absent).

Authority:

• Direct reporting line to the Branch Manager, Business Development Manager and from time-to-time HR in JHB usually under the direction of either Shaun Mahabeer or Avina Maharaj.

Relationships

Internal:

• Internal sales and external sales
• Marketing
• Product Specialists
• Product Management Director
• Regional Sales Manager
• Services Department
• Debtors and Creditors

External:

• New and existing clients

Character

• Discipline
• Commitment to Quality
• Ability to problem solve, yet understand when it is important to highlight a problem to management
• Effective communicator
• Speed and agility
• Teamwork
• Uncompromising Integrity
• Passion for customers

Review schedule

• Performance assessment dates: half yearly
• Job rotation areas: to be advised and/or under job function.