Moonstone Information Refinery Call Centre Jobs in Western Cape
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The purpose of the position
- To assist candidates/clients with high volumes of telephonic and e-mail enquiries, together with the administration pertaining to the Regulatory Examinations and according the enquiries received.
Main Responsibilities
- Receive and resolve enquiries, telephone and e-mail correspondence together with the required administration according to the Rules and Regulations as stipulated by the FSCA.
Relevant Skills
- Maintain confidentiality.
- Strong work ethic, ability to demonstrate excellent interpersonal skills with high focus on client service.
- Positive outlook in life, be presentable at all times, self-motivated and punctual.
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- Well-spoken, excellent telephone manner with an ability to communicate effectively in English & Afrikaans (both verbally and in writing).
- A high degree of patience and assertiveness to promote a trustworthy and credible culture where clients are treated fairly and are properly informed.
- Strong Administrative skills: Recordkeeping, Accuracy & attention to detail. Proficient in spelling, punctuation, grammar and other language skills.
- Thinking skills: Analytical thinking.
- Problem solving & decision making.
- Able to work independently as well as part of a team in an open-plan environment.
- Good interpersonal skills.
- Must be able to maintain a high-volume workload. Work well under pressure with a positive attitude, taking personal responsibility for results.
- Ability to be methodical, and detail-oriented, and maintain a high level of accuracy.
- Ability to take ownership of all administration procedures and identify areas of improvement.
- Ability to establish and maintain cooperative and positive working relationships with management and team members.
- Have your own transport.
- Be able to effectively use a variety of desktop and online applications and have excellent typing skills.
Qualifications
- Minimum of Grade 12 Qualification.
- A diploma/certificate in business or office administration will be an advantage.
Experience
- Minimum of 3 years’ experience in office administration and Client Services.
- Knowledge of the Financial Services Industry, FAIS and Regulatory Examinations.
- Intermediate or Advanced experience in all Microsoft Office & Windows applications, Internet and e-mail.
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Competencies
- Reliable
- Focused
- Goals and Deadline driven
- Effective time management & business ethics
- Stress tolerance and resilience
- Loyal & Trustworthy
- Commitment to quality and excellence
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