Case Officer - TB HIV Care

TB HIV Care (THC), in existence since 1929, is an internationally recognized non-profit organization. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers, and people who use drugs.

THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly evolving South African healthcare environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care.

Purpose of the position:

Responsible for implementing and monitoring the Case Management Model (CMM) through adherence support for ART patients until they are eligible for decanting to any of the differentiated models of care.

Duties and Responsibilities

• Capture details of clients on ART for less than one year and newly initiated patients on ART on the CMM excel spreadsheet, and plot all due appointments
• Capture clients with high viral loads, pediatric clients, pre-ART clients and pregnant women
• Phone clients and conducts daily linkage to a CHW or any appropriate community person for those who missed their appointment; pay a visit to clients who missed their appointments, patients who are not virally suppressed, and patients needing additional care
• Issue routine reminders according to the schedule of appointments by sending SMS reminders
• Responding to messages from clients and crafting an appropriate and professional response
• Refer patients for enrolment in support groups according to the patient’s preference

Minimum Requirements

• Grade 12 certificate
• Enrolled nurse qualification will be an added advantage (most suitable for pediatric streams)
• Being able to communicate in English and isiXhosa is an advantage
• At least two (2) years’ of relevant experience in counseling and testing
• Adherence counseling
• Basic HIV testing and counseling Index case training
• Proficiency in MS Office
• Clear criminal record