Call Centre Agent - Premier
Call Centre Jobs In South Africa 2024Jobs In North West 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Purpose of the job:
To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments.
Responsibilities or key performance areas
- Processing of orders according to the information received from customers.
- Ensure pricing on captured orders is correct.
- Ensure queries, complaints, and concerns are resolved or escalated as per the procedure.
- Ensure daily filing is done according to departmental requirements.
- Ensure that all reports are completed and communicated.
- Workflows completed as per system requirements.
- Ensure that clients’ needs are met according to their expectations.
- Computer literacy - Strong Computer skills – fast processing
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Qualification Requirements
- Grade 12 (matric) certificate or equivalent
Experience Requirements
Experience:
- At least 1-year experience in FMCG sales environment
- At least 1-year experience in the field of sales administration, executions or call centres
- Previous Call Centre experience will be advantageous
Key Outputs
- Pressurized environment.
- 6-day position.
- Required to work Saturdays and Public Holidays when required.
- Ability to work in a team environment in order to achieve daily deadlines.
- Business procedures, rules and processes
- In house systems
- Product and portfolio
- Assertiveness
- Communication skills (written and verbal)
- Numerical ability
- Problem-solving
- Innovation
- Teamwork
- Accountability
- Sense of urgency & Respect
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Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.