Returns Clerk - Transpharm Western Cape

This position is responsible for logging claims and facilitating the returns process to the various suppliers. The person responsible in this position will have to do the necessary follow-ups and ensure that the whole returns process is completed.

Job Objectives

• Responsible for resolving customer-related queries
• Assist in stock movement from the Quarantine area back to the warehouse
• Process stock adjustment
• Process credit notes
• Liaise with the telesales department regarding customer queries
• Assist in logging claims to the supplier when needed
• Assist with supplier upliftments
• Perform stock investigations relating to customer return queries
• Assist with other duties and departments in accordance with operational requirements

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• 1+ year experience in a similar role in a warehouse environment
• 1+ relevant admin work experience

Knowledge and Skills

• Highly computer literate with capability in email, MS Office and related business and communication tools
• Excellent communication skills– fluent in English and at least one other official language
• Meticulous attention to detail
• Ability to accurately follow instructions
• Works well under pressure and meets tight deadlines