iStore Trainer - Core Group

Description

To arrange and conduct events in the iStore ensuring that potential customers receive hands-on experience with the latest Apple technology and its potential applications. To coach and assess iStore employees on work instructions, policies and procedures

Requirements

• Matric 
• Relevant Tertiary qualification (Preferably Train the Trainer)
• Proven track record in a retail environment doing sales and presentations

Duties:

• Provide expert knowledge, train and demonstrate products and applications to employees and potential customers 
• Delivering training programmes in both a formal (e.g. a classroom) or informal (e.g. floor-walking) setting;
• Managing the delivery of training 
• Develop and analyse Events/training reports and communicate to iStore leader
• Daily reconciliation of training/events attendance
• Assist with the execution of financial admin for iStore Training, events and paperwork 
• Perform stock takes on sales floor
• Manage training and events assets 
• Keeping up to date with developments in training by research, going to meetings and attending relevant courses;
• Preparing the learning environment and resources, including setting up IT equipment where appropriate;
• Liaise with service providers to solve technical and asset problems 
• Evaluating the effectiveness of training 
• Resolve iStore customer complaints
• Advise and assist customers with returns
• Achieve iStore team and individual sales and business targets
• Prepare and process quotations 

Personal Attributes:

• Flexibility 
• Excellent interpersonal skills
• Presentation and public speaking abilities
• Time management skills
• Customer service orientated
• Team orientation