Customer Service Officer - Absa Bank Limited

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

Providing customer service and support:

• Answer inbound calls and respond to written queries timeously.
• Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
• Resolve all complaints within agreed service level timeframes

Strict adherence to risk and compliance:

• Authenticate existing and third-party customers and meet security measures, also in accordance to the National Credit Act.
• Strictly adhere to all risk and governance policies and procedures 

Self-development:

• Owning and being proactive about own training and development 

Education

Further Education and Training Certificate (FETC):

• Business, Commerce and Management Studies (Required)