Call Centre Agent - Centralised Collections
Call Centre Jobs In South Africa 2024Jobs In Cape Town 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
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4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
This advert is purposed at attracting talent for future dated opportunities.
Purpose Statement
To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.
Experience
Minimum:
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- 1 - 2 years' collections experience
- Call centre experience
Ideal:
- 1 - 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
- In a role using an African Language
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
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Call centre processes and proceduresCustomer care and service protocol
Ideal:
Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge
Opportunities You Might Like:
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Negotiation skills
Competencies
- Achieving Personal Work Goals and Objectives
- Deciding and Initiating Action
- Working with People
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Additional Information
- Clear criminal and credit record
- Ability and willingness to work in an open plan environment
- Willingness to work or be available overtime and / or weekends if required
- Willingness to work flexible hours (including Saturdays and Public Holidays)
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