Tower Group IT / Telecom Jobs in Gauteng
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Reporting to the HP Brand Executive, the successful candidate will be based in Midrand and will be responsible for the following:
KEY RESPONSIBILITIES:
- Provide operational support to the Commercial and Consumer product team
- Provide IP to product managers for stock orders
- Processing of orders
- Managing SLAs on ETAs and orders placed
- HP Care pack Registrations and follow up
- Follow up on outstanding quotes and convert them to orders
- Liaise with Stores/Dispatch regarding deliveries of all orders
- Maintaining of filing system
- Assist customers with queries
- Assist with any other queries relating to the back-office procedures
- Assist sales staff with queries
- Assist the Consumer and Commercial Product team with day-to-day administration tasks
- Compiling various reports to submit to Vendors and internal
- HP financial claims Support
- HP product LOA submission
- Maintain vendor operations relationships
- Managing systems
- Support Product Managers with Sage updating and maintenance
- HP Smart EDi Portal
- HP Product Portal
ADVERTISEMENT - CONTINUE READING BELOW
REQUIREMENTS:
- Matric with mathematics is essential
- A tertiary degree/diploma is advantageous
- Minimum 1-2 years’ IT-related experience
- Knowledge and understanding of the ICT market will be advantageous
- Own transport and a valid driver’s license are essential
- Attend training sessions – during working hours and after
- Above average computer literacy in MS Word, Excel, Outlook, and PowerPoint
- Service quality orientated
- Customer focused
- Copes effortlessly within a high-stress and pressurized environment
- Excellent communication, writing, and people skills
- Excellent administration skills
- Good understanding of finance
- Willing to go the extra mile and succeed
- Technology-driven
- Basic calculations (ability to work with numbers)
- Self-actualization (capacity to assert oneself)
- Motivation (ability to motivate others)
- Negotiation (in a spirit of cooperation with the aim of an amicable outcome)
- Tact (courteous, diplomatic, respectful manner)
- Excellence orientation (set and achieve high standards & ongoing improvement)
- Feedback (provide positive, helpful & productive feedback)
- Liaison (establish effective personal contact/channel for Communication between parties)
- Written and verbal communication (convey information through written / verbal instruction)
- Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
- Evaluating (ask questions, analyze, give attention to, and attend to detail)
PERSONAL ATTRIBUTES:
- Mature and outgoing individual
- Well-groomed and highly presentable
- Well-organized individual
- High attention to detail
- Positive individual
- High level of energy
- Self-driven and willing to go the extra mile
- A high level of perseverance
- Be patient, tolerant, and diplomatic
- Ability to work as part of a team
- Analytical thinker
- Problem Solver
ADVERTISEMENT - CONTINUE READING BELOW
ADVERTISEMENT - CONTINUE BELOW TO APPLY