Operations Assistant - Tower Group

Reporting to the HP Brand Executive, the successful candidate will be based in Midrand and will be responsible for the following:

KEY RESPONSIBILITIES:

• Provide operational support to the Commercial and Consumer product team
• Provide IP to product managers for stock orders
• Processing of orders
• Managing SLAs on ETAs and orders placed
• HP Care pack Registrations and follow up
• Follow up on outstanding quotes and convert them to orders
• Liaise with Stores/Dispatch regarding deliveries of all orders
• Maintaining of filing system
• Assist customers with queries
• Assist with any other queries relating to the back-office procedures
• Assist sales staff with queries
• Assist the Consumer and Commercial Product team with day-to-day administration tasks
• Compiling various reports to submit to Vendors and internal
• HP financial claims Support
• HP product LOA submission
• Maintain vendor operations relationships
• Managing systems
  • Support Product Managers with Sage updating and maintenance
  • HP Smart EDi Portal
  • HP Product Portal

REQUIREMENTS:

• Matric with mathematics is essential
• A tertiary degree/diploma is advantageous
• Minimum 1-2 years’ IT-related experience
• Knowledge and understanding of the ICT market will be advantageous
• Own transport and a valid driver’s license are essential
• Attend training sessions – during working hours and after
• Above average computer literacy in MS Word, Excel, Outlook, and PowerPoint
• Service quality orientated
• Customer focused
• Copes effortlessly within a high-stress and pressurized environment
• Excellent communication, writing, and people skills
• Excellent administration skills
• Good understanding of finance
• Willing to go the extra mile and succeed
• Technology-driven
• Basic calculations (ability to work with numbers)
• Self-actualization (capacity to assert oneself)
• Motivation (ability to motivate others)
• Negotiation (in a spirit of cooperation with the aim of an amicable outcome)
• Tact (courteous, diplomatic, respectful manner)
• Excellence orientation (set and achieve high standards & ongoing improvement)
• Feedback (provide positive, helpful & productive feedback)
• Liaison (establish effective personal contact/channel for Communication between parties)
• Written and verbal communication (convey information through written / verbal instruction)
• Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
• Evaluating (ask questions, analyze, give attention to, and attend to detail)

PERSONAL ATTRIBUTES:

• Mature and outgoing individual
• Well-groomed and highly presentable
• Well-organized individual
• High attention to detail
• Positive individual
• High level of energy
• Self-driven and willing to go the extra mile
• A high level of perseverance
• Be patient, tolerant, and diplomatic
• Ability to work as part of a team
• Analytical thinker
• Problem Solver