ICT Support Technician - University of the Witwatersrand

Key Performance Areas:

• Installation, maintenance & troubleshooting of computing hardware & software.
• Computing desktop support and user assistance for academic, administrative and support staff as well as postgraduate students.
• Troubleshooting & fault-finding on network devices such as switches, routers, connectivity of computing equipment, Wifi wireless devices & hubs etc.
• Administer ICT procurement of computing hardware & software products from university approved suppliers.
• Administer, maintain & manage INTEL Modular server systems with Win 2012 R2 Datacenter OS.
• Manage, supervise and coordinate ICT projects in the School.
• Administer inventory system of ICT equipment in the school.
• Familiar with the University Integrated Campus Manage (ICAM) networking systems.
• Maintain at all times University ICT policies & ICT working orders of the school.

Key Competencies:

• High level of Honesty, Integrity, and Reliability.
• Patience in dealing with the ICT support needs/requirements of staff and postgraduate students in the school.
• Show initiative – able to be proactive and plan for contingencies.
• Accuracy and attention to detail.
• Flexibility and self-management – able to work independently and under pressure.
• Must have excellent interpersonal skills, including ability to work in a team.
• Good communication, public relations & writing skills.
• Excellent organizational and time management skills.
• Able to multi-task.

Minimum Requirements:

• Recognized tertiary IT qualification such as B.Tech degree in IT or current Microsoft Certified Professional certifications and/or CompTIA Network+ or Security+.
• Five years’ experience of ICT technical support services in a higher educational teaching environment. Experience in a University ICT institution/s will be an advantage.
• ICT problem-solving, planning, and analytical thinking skills must be properly developed to be able to maintain high standards of support services in a dynamic multi-disciplinary University teaching and research environment.
• A valid driver’s license