Mr Price Group IT / Telecom Jobs in KwaZulu-Natal
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We’re looking for a Senior Software support whiz to add value to our HR & Finance team!
Job Summary
You’d be involved in our BAU and support, with a focus on our cloud-based financial systems including Microsoft Dynamics 365 and Oracle Retail cloud solutions. It's a fantastic opportunity to work on interesting systems.
We also have benefits! From the financial benefits like medical aid for you and your fam, pension fund, bonus structures & shares, to the cultural benefits like a growth & innovation culture, half day Fri-yay’s, study leave & great coffee! We have ‘em all.
ADVERTISEMENT - CONTINUE READING BELOW
Responsibilities
- Ensure the timeous and effective response to first-line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
- Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
- Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
- Ensure incidents are resolved as per SLA agreement
- Ensure Access and master data to all applications are managed accurately
- Proactively review all environments to ensure the mitigation of risks
- Address risks identified by internal and external audit
- Ensuring compliance with best practices and standards
- Build a sustainable working relationship with customers to ensure good customer service
- Work with both internal and external teams to drive root cause resolution of incidents logged
- Develop, enhance and maintain applications that conform to user requirements and specified architectural design.
- Solving technical problems
- Conduct post-implementation monitoring and support
- Mentor junior support associates
Requirement
- You’ve got a financial/accounting background and moved into the tech space
- You’re great at working with people
- You have at least 4 years of experience working with Dynamics 365 or a similar financial system
- You’re in a senior support role and are that natural “go-to person” for the team
- You have a qualification in IT, finance, or business
ADVERTISEMENT - CONTINUE READING BELOW
ADVERTISEMENT - CONTINUE BELOW TO APPLY