Senior Systems Support (Finance) - Mr Price Group

We’re looking for a Senior Software support whiz to add value to our HR & Finance team!

Job Summary

You’d be involved in our BAU and support, with a focus on our cloud-based financial systems including Microsoft Dynamics 365 and Oracle Retail cloud solutions. It's a fantastic opportunity to work on interesting systems.

We also have benefits! From the financial benefits like medical aid for you and your fam, pension fund, bonus structures & shares, to the cultural benefits like a growth & innovation culture, half day Fri-yay’s, study leave & great coffee! We have ‘em all.

Responsibilities

• Ensure the timeous and effective response to first-line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
• Ensure incidents are resolved as per SLA agreement
• Ensure Access and master data to all applications are managed accurately
• Proactively review all environments to ensure the mitigation of risks
• Address risks identified by internal and external audit
• Ensuring compliance with best practices and standards
• Build a sustainable working relationship with customers to ensure good customer service
• Work with both internal and external teams to drive root cause resolution of incidents logged
• Develop, enhance and maintain applications that conform to user requirements and specified architectural design.
• Solving technical problems
• Conduct post-implementation monitoring and support
• Mentor junior support associates

Requirement

• You’ve got a financial/accounting background and moved into the tech space
• You’re great at working with people
• You have at least 4 years of experience working with Dynamics 365 or a similar financial system
• You’re in a senior support role and are that natural “go-to person” for the team
• You have a qualification in IT, finance, or business