Nedbank Banking Jobs in Cape Town
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Job Purpose
To provide transactional business solutions to meet client needs and increase sales so that the banks financial objectives are met.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure that solutions are implemented effectively; within service level agreements; by communicating with internal support areas and external clients; identifying problems and escalating to the relevant lstakeholders.
- Ensure solutions provided comply with bank business requirements by managing client expectations and ensuring efficiency (quality and cost) of solutions provided.
- Manage risk and meet all compliance requirements by following all bank processes and legal requirements; identifying risks and taking action.
- Contribute to solution implementation by communicating with stakeholders; identifying challenges and recommending solutions.
- Identify improvements for products/solutions and processes by providing feedback to relevant internal stakeholders and partners.
- Meet client's business needs by understanding the client and their business and providing information about solutions to them and other internal stakeholders.
- Build relationships with external clients by conducting physical visits to understand client's needs and business; and by providing efficient onboarding and after-sales service.
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- Build relationships with internal client service teams by sharing knowledge and providing product training/upskilling and by reporting weekly on client interactions.
- Ensure that solutions are provided and problems are resolved by monitoring implementation and following up on feedback.
- Meet the needs of existing client base and increase Nedbank's market share through acquisition; cross-selling and up-selling.
- Identify business opportunities and acquire new business through partnering with Business managers; Nedbank's internal stakeholders and networking with relevant industries.
- Retain existing business by partnering with internal customer services teams to ensure that client needs and expectations are managed and met.
- Improve results by creating awareness of new products to customer service teams and by identifying opportunities for achieving and improving results.
- Achieve financial targets by monitoring monthly contributions; identifying gaps and taking action.
- Implement projects within time and budget by monitoring implementation; identifying variances and taking action.
- Maintain client pipeline by regularly updating and managing the database.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Relevant NQF Level 5 qualification form Institute of Bankers or Level 5 Diploma or Degree in sales and marketing or commerce or business management.
Minimum Experience Level
- Must have 5 years' experience in a banking environment, in a client-facing role
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Nedbank culture
- Cluster-Specific Operational Knowledge
- Sales Strategies
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Behavioural Competencies
- Applied Learning
- Work Standards
- Leveraging a Winning Sales Strategy
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sales Negotiation
- Sustaining Customer Satisfaction
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