Airport Management Centre Representative - Safair Operations

Safair Operations, operating as FlySafair, has a vacancy for an Airport Management Centre Representative at our base O.R Tambo International Airport. The successful applicant will report to the Airport Manager.

RESPONSIBILITIES:

• AMC – Monitor the daily operational plans as shared by OCC;

• Information Dissemination –Planned issues, service provider’s constraints/shortages;

• Cross-check of the daily movement to ACSA parking bay list;

• Event Detection – Monitor the Appex system to detect any abnormalities, possible delays and bay changes;

• Events Analysis and Decision Making – Analyse any aircraft technical problems;

• Responsible to communicate ETA’s to service providers to meet SLA agreements;

• Follow up with service providers if services are not in the bay as per SLA standards;

• Communications – participate in communications where input is required, internally and externally;

• Performance Monitoring, OTP; - Performance Monitoring (Process Quality) - Input and agree on KPI, monitor deviations;

• Negotiating best solutions towards bay/gate allocation as per airline preference;

• Reporting – Review trends and any non-conformance or deviations within the reports and engage with stake holder to close the gaps;

• Shift Handover Duties – Provide a comprehensive end-of-shift handover.

REQUIREMENTS:

• Matric;
• 2-4 Years Ramp/Airport experience;
• Proficiency in English;
• Proficient in Microsoft Outlook and Excel;
• Excellent understanding or experience of functioning and decision making during IROPS.

PERSONAL ATTRIBUTES:

• Immaculate timekeeping;
• Punctual;
• A customer-oriented and professional attitude;

• High degree of patience and assertiveness;

• Conflict resolution skills;
• Team player;
• Trustworthy, professional and reliable, including dealing with confidential information;

• The ability to work well under pressure;
• Remain focused in order to handle objections;

• Practice good time management and willingness to work longer than normal office hours.