Airport Management Centre Representative - Safair Operations



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Safair Operations Aviation / Shipping Jobs in Gauteng


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Safair Operations, operating as FlySafair, has a vacancy for an Airport Management Centre Representative at our base O.R Tambo International Airport. The successful applicant will report to the Airport Manager.

RESPONSIBILITIES:

  • AMC – Monitor the daily operational plans as shared by OCC;
  • Information Dissemination –Planned issues, service provider’s constraints/shortages;
  • Cross-check of the daily movement to ACSA parking bay list;
  • Event Detection – Monitor the Appex system to detect any abnormalities, possible delays and bay changes;
  • Events Analysis and Decision Making – Analyse any aircraft technical problems;
  • Responsible to communicate ETA’s to service providers to meet SLA agreements;
  • Follow up with service providers if services are not in the bay as per SLA standards;
  • Communications – participate in communications where input is required, internally and externally;
  • Performance Monitoring, OTP; - Performance Monitoring (Process Quality) - Input and agree on KPI, monitor deviations;
  • Negotiating best solutions towards bay/gate allocation as per airline preference;
  • Reporting – Review trends and any non-conformance or deviations within the reports and engage with stake holder to close the gaps;
  • Shift Handover Duties – Provide a comprehensive end-of-shift handover.


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REQUIREMENTS:

  • Matric;
  • 2-4 Years Ramp/Airport experience;
  • Proficiency in English;
  • Proficient in Microsoft Outlook and Excel;
  • Excellent understanding or experience of functioning and decision making during IROPS.


PERSONAL ATTRIBUTES:

  • Immaculate timekeeping;
  • Punctual;
  • A customer-oriented and professional attitude;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Team player;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • The ability to work well under pressure;
  • Remain focused in order to handle objections;
  • Practice good time management and willingness to work longer than normal office hours.


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