Personal Banker - Standard Bank

JOB DESCRIPTION

• To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes.
• Always operate with a mindset of client-centricity and continuous improvement.
  
  
  

Qualifications:

Secondary school/High school/A levels/MatricField of study: Business Commerce

Experience:

• Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience
  
  

ADDITIONAL INFORMATION

Output:

• Provide value by delivering an exceptional level of service to International Personal Banking clients through a variety of channels –phone, E-mail and face-to-face, maintaining an exceptional level of RFT when dealing with client queries or taking instructions.
• Build relationships with IPB customers by understanding the customer and servicing the customer's needs appropriately.
• Understand and adhere to all IPB service standards, service charters and service level agreements with internal and external clients.
• Maintain awareness of volumes throughout the team, and prioritise work to ensure service levels are attained, supporting colleagues with work allocation and delivery to ensure exceptional team standards of high levels of overall customer service.
• Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements, attending lunch and learn sessions and pro-actively understanding end-to-end processes.