Administrative Clerk - Sanlam Group

Santam’s Specialist Claims Service department has a position available for an Administrative Clerk who will be based in Centurion

The Administrative Clerk will serve as the support function within the various business units (E.g., support to the motor and non-motor recovery liability motor claims handler) and administrative duties in general. The incumbent will be responsible for follow-up on processing activities to ensure a high quality of service is provided. The focus will be placed on non-core activities of claims handler responsibilities.

What will make you successful in this role?

Generic

• Gather outstanding information and documentation, which could not be obtained by FNOL department
• Receive external correspondence (such as physically mailed documents).
• Allocation of incoming documents to the claims file (e.g., Unidentified claim or mail with reference numbers missing).
• Document management in terms of scanning and indexing.
• Filing (transitional role).
  
  

Specific to Recovery Claims Handler:

• Follow-up on 3rd party outstanding settlement offer.
• Follow up on 3rd party debtors' outstanding payments (assisting the collection claims handler).
• Gather additional outstanding 3rd party information details and/or detailed information in respect of the event.
  
  

Specific to Liability Motor Handler:

• Gather all compulsory documentation in case of 3rd party approach.
• Finalise inactive motor liability claims.
• Specific to the Liability/Recovery environment
• Allocation of claims according to merit and capacity of claims handlers, where this function cannot be automated.
• Appointing external Service Providers and providing Service providers with access to SANTAM’s systems as well as gathering and providing outstanding claims documents to service providers.
  
  

Specific to the allocation of monies:

• Liability/recovery: responsible for allocation of incoming monies/cashier functionality (i.e., capital on claims recovery, insured excess on liability claim).
• Prepare payment requests.

Qualifications and Experience

• Matric/ Grade 12
• Minimum 1-2 years experience in the insurance industry

Knowledge and Experience

• Planning and executing skills
• Communication skills (Proficient in verbal and writing)
• Telephonic skills
• Time management
• Proficient in MS Office especially Excel
• Insurance product knowledge
• General understanding of the Civil Litigation Process

Personal Attributes

• Client Service Orientation
• Analytical Thinking
• Informational Seeking
• Directiveness
• Flexibility
• Initiative