Customer Service Supervisor - Haleon

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science.

What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

In this role you will…

• Oversight, monitoring, daily management, and any other task associated with the LSP’s Customer Service Team to support the business objective of passing clean sales orders through to the warehouse in as short a time as possible. This pertains to all types of sales orders, r related to the Haleon business, with particular focus on the LSP’s system i.e. SAP.
• Business reporting (daily, weekly, or monthly).
• Providing support to the Pricing Administrator and Customer Service Administrator functions as and when required.
• Managing Supply Chain Compliance Requirements of whatever nature.
• Assisting with New Product Innovations and Run Out Plans.

Qualifications & Experience:

• Matric / Senior Certificate – required
• Supply Chain, Customer Service or Call Centre-related disciplines. Logistics, transport, warehousing, and/or distribution experience
• SAP in the Order to Cash Workstream
• Proven Customer Service Supervision / Experience

Preferred Qualifications & Experience:

• Tertiary or Customer Service/Logistics /Data Analytics/Supply Chain Qualification (NQF level 6 minimum)
• Customer Service & Supply Chain experience

Additional Skills:

• Proactive self-starter who works with minimal supervision.
• Ability to manage multiple business priorities simultaneously.
• Excellent communication skills.
• Analytical and problem-solving skills.
• PC Literacy, Microsoft Office Skills