Eaton Customer Service Jobs in Johannesburg
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
PRIMARY FUNCTION:
Assist customers telephonically on a daily basis, support the sales reps, and complete quotations and order processing. Complete necessary duties to provide excellent customer service.
ESSENTIAL FUNCTIONS:
- Continuous training to keep up to date with products in all business units that is Power Quality, Power Distribution, Industrial Controls and Protection, Safety and Standard Medium Voltage
- Understand the route to market for each business unit and apply this when quoting and offering advice to customers
- Understand the process for order processing for each business unit and apply it
- Load orders within the requested time frame meticulously
- Liaise with the required departments to ensure orders are processed, procured and invoiced based on customer requirements
- Proactive engagement with procurement to provide information on customers’ orders
- Weekly updates to customers on their outstanding orders
- Liaising with sales reps to ensure customer satisfaction is achieved
- Ensure dates on orders are updated and accurate at all times
- Ability to work in a diverse environment and complete tasks timeously
- Ability to provide technical assistance to customers and the Customer Service team
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Qualifications
SPECIALIZED KNOWLEDGE
- Grade 12 as a Minimum requirement
- Technical knowledge on electrical components
- Knowledge on Incoterms and export processes is an advantage
- Basic to intermediate knowledge in Excel
DIMENSIONS:
Meticulous order capturing, ability to offer technical advice, cost-saving initiatives, proactive drive to achieve results and customer satisfaction.
ADDITIONAL INFORMATION:
- At least 5 years of Customer Service experience
- Excellent telephone and email etiquette
- Computer Literate
- Ability to work under pressure
- Ability to work in a team and individually with minimal supervision
- Excellent command of the English language
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Customer Service Representative - Bayer