Call Centre Operator - Truworths

At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.

Our Outbound Call Center requires Telemarketing Agents with a high level of energy to provide a world-class one-stop customer service.

Key Responsibilities

• Operate customer-related information systems to the required standard maintaining accurate and secure records
• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Call Ending.
• Quality of Credit Line Affordability Calculations.
• Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.

Qualifications and Experience

Qualification/s:

• Matric or equivalent qualification

Experience / Knowledge:

• Minimum 6 months experience in a customer service role (Contact centre).

Competencies

Technical:

Essential Competencies:

• Computer literate (Excel, Word).

Behavioural:

• Computer literacy and accurate data entry skills with emphasis on 100% accuracy.
• Excellent listening and communication skills.
• High degree of self-discipline, personal drive and high sense of urgency.
• Understanding the concept of teamwork and team spirit and being able to fit in harmoniously.
• Pro-active problem-solving and decision-making skills.
• Goal orientated.
• High-stress tolerance.
• Team work.
• Adapt to change quickly, in a fast-paced environment.
• Telephone Personality – demonstrates a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.