Service Technician - Dimension Data
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Are you tired of being treated as disposable? Do you want to work in a company where your opinions matter and you can make an impact? Apply for this Service Technician role! We believe that this position was created specifically for you!
As a Service Technician, you'll provide end-user support for our desktop users. You will be responsible for ensuring that all of our customers have the latest operating system installed on their computers and are happy with their experience. This role requires an interest in technology and customer service.
As well as being able to install, configure and troubleshoot Windows 10 systems, you should also have some knowledge of current software trends such as virtualization or cloud computing technologies.
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Roles and Responsibilities
- Proactively monitors the ITSM queues
- Perform operational tasks to resolve second level support incidents and requests in a timely manner and within agreed SLA
- Update tickets with resolution tasks performed
- Identify, Investigate, analyze issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
- Escalate all tickets to seek right focus
- Lead and manages all initial client escalation for operational issues
Experience
- Moderate years of relevant managed services experience
- At least 2 years’ experience in a service desk role
- Experience in the support of Windows 10 desktop enterprise environment
- Experience with Office 365 and Exchange Online
- Excellent verbal and written communication skills are essential
- A basic understanding of ITILv3 framework and principles
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Knowledge, Skills and Attributes
- Ability to communicate and work across different cultures and social groups
- Ability to maintain a positive outlook at work
- Ability to adapt to changing circumstances
- Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the client journey
HOW TO APPLY
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