Customer Service Manager - Cartrack

Are you a go-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking for a Customer Service Manager to join our team in Bedfordview.

Job description

• Manage a team of customer care officers by setting service standards and ensuring KPIs are met.
• Set a clear mission and deploy strategies focused on that mission
• Comprehensive knowledge of all areas of Business Customer Service, with Debtors and Finance awareness.
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
• Resolve customers’ enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame.
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Demonstrate professionalism and endorse the Cartrack brand continually
• Weekly/monthly report for management review.
• Demonstrate a high level of leadership skills and provide necessary training and guidance to the Customer Care staff operational functions to achieve full competencies.

Minimum requirements

• Target driven
• Reside in the Greater Johannesburg Area
• Solution orientated
• Experience in a Call Center environment
• Strong Business Acumen, good interpersonal skills
• CRM applied experience with good Administrative skills
• General knowledge of vehicle brands and variants