Spry Link Services Call Centre Jobs in Gauteng
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Company based in Cape Town CBD is looking for Investment Call Centre Agent to service investors, potential investors and financial advisers via our various servicing channels i.e. inbound calls, emails or walk-in interactions through:
Qualifications - NON NEGOTIABLE! Your application will not be considered if you do not have the relevant qualification and below-mentioned experience. Please do not apply if you do not meet this.
Qualifications
- Relevant business degree or studying towards one (Essential) Consultant | Retail Client Services
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Experience
- Excellent verbal and written communication skills (Essential)
- Knowledge and interest in finance and investment management
- Multilingual (Advantageous)
- Discussion and explanation of all funds and products offered
- Assisting clients with process information and quotes.
- Assisting clients with the tracking and follow up of transactions in progress.
- Responding to queries regarding investment performance.
- Clarifying and explaining investment approach and philosophy.
- To ensure accurate record-keeping through service-related administrative tasks.
- To assist with database updates and information maintenance.
- To support a positive and responsive climate for client enquiry resolution.
- To play a key role in the stewardship of positive client relationships and the retention of clients.
- To build and establish relationships at all levels with internal departments to enhance organizational effectiveness and efficiency.
- To actively participate in the organisation’s continuous improvement by identifying and proposing solutions to process and service related failures.
Opportunities You Might Like:
Skills
- The skills that the successful incumbent is expected to demonstrate will include:
- Strong verbal and written communication skills
- Client focused, friendly and empathetic manner
- High adaptability, vigour, resilience, agility
- Accuracy and attention to detail
- Analytical Thinking
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- Ability to use initiative
- Ability to problem-solve
- Ability to deal with complexity
- Ability to prioritise and function positively under pressure
- Ability to function as part of a team
- Accept accountability and take responsibility for tasks done
- Computer literacy
Job Type: Full-time
Salary: R20,000.00 to R25,000.00 /month
Experience:
- Customer Service: 3 years (Required)
- Investment Call Centre: 3 years (Required)
Education:
- Bachelors (Required)
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