Talent and Culture Coordinator - KFC

The role is accountable for providing efficient, proactive, and timely HR support to the Equity, Field Team. This role will be accountable for carrying out tasks related to regional Talent Acquisition, Performance Management, Industrial Relations, Training and Employee Exit/Redeployment. The ideal candidate will be proactive, resourceful, and efficient while maintaining a high level of professionalism and confidentiality. 

Key Responsibilities

Talent Acquisition & Management Support

• Provide administrative support to ensure a seamless end-to-end Talent Acquisition process at team member and SS level
• Assist in posting job ads internally/externally
• Help organize and manage new employee orientation, onboarding, and training programs for team members and
• Support the Implementation of talent initiatives as outlined in HR Strategy
• Work closely with Equity talent Sourcing and HRBP to ensure all critical vacancies are filled timeously @ TM FT & SS Level
• Assist and support in driving the internal talent pipeline SS level across the respective areas
• Manage & Coordinate learnership intake, onboarding and retention (life cycle)

Build People Capability Support

• Assist with the Implementation and coordination of people capability initiatives as outlines in HR Strategy @ TM & SS level
• Support in building our ARM and RGM capability through engagement & coaching
• Support the RGM’s in all areas of the people process to ensure quality of appraisals, mid-year reviews, pay review processes for TM & SS level
• Actively participate in operational planning and budgeting processes for training events
• Ensure that training initiatives are executed based on the approved training plan and training recommendation

Champion Culture/Org Effectiveness Management & Support 

• Effectively manage & support in facilitating the end-to-end IDP Cycle @ RGM level
• Maintain schedule and coordinate culture calendar activities & initiatives as outlined on HR strategy
• Be an ambassador in Driving KFC Africa culture values and aiding RGM’s to entrench at restaurant level
• Support in driving employee engagement through EES feedback and action planning in bottom 10% performing stores.

Employee Relations

• Conduct admin related to Consequence Management (IR)
• Conduct admin related to Grievance Management as required
• Support with initiatives to ensure Employment Equity and Diversity and Inclusion
• Redeploy and Exit Employees through executing all admin activities related to the redeployment and exit of employees, including, retirement, ill-health, etc

Business Partnership

• Build strong business partnerships with the RGM’s, Area Coaches and key stakeholders across equity
• Support the HRBP, Talent Manger to drive key HR metrics to ensure HR value add
• Partner effectively with ER Manager, for seamless management
• Manage payroll & admin activities for all equity employees 

Education

• Human Resources/ Industrial Psychology

Experience

• Minimum 2 years strong HR administration experience
• Management role at QSR restaurant level
• Exposure to IR basics

Competencies

• Excellent communication/interpersonal skills
• Excellent organisational skills and ability to multi-task
• Agile and comfortable with navigating through change
• Customer-centric
• Agile with a strong ability to learn
• Excellent organizational skills and attention to detail.
• Policy and procedure administration experience.
• Proven experience in business partnering
• Proven experience in being able to solve problems in a solution orientated way