Collections Agent - HomeChoice (Maternity Cover)

eg. Accountant or Accounting or Kempinski



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Purpose of this role:

Telephonically collect money from customers who have an outstanding debt with the Company in order to generate cash flows, minimise bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.

Key Performance Areas

Generate revenue

  • Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
  • Obtain “promise to pay” from customers
  • Rehabilitate and educate customers with regard to their payment profile
  • Achieve daily collection targets

Efficiency and productivity

  • Negotiate payments from customers following the call script, within dialler time and meet departmental KPA targets
  • Completion of lost time sheets on a daily basis
  • Adhere to Company systems, processes, policies and procedures
  • Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

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Customer service

  • Negotiate with customers in a way that does not tarnish the relationship of the customer with HomeChoice
  • Ensure that a polite, friendly, efficient and professional service is provided

Quality standards

  • Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
  • Capture all details of customer liaison and agreements accurately onto the system

Requirements

Qualifications & Accreditations

  • Grade 12 / Matric or equivalent

Experience & Skills

  • 1 Year collections experience in a contact centre
  • Computer literate

Attribute & Behaviours

  • Energetic with positive attitude
  • Excellent telephonic manner
  • Good negotiation and influencing skills
  • Be able to adapt a firm but fair approach with customers regarding payments
  • Resilient and change orientated
  • Deadline driven

Other Requirements

  • Clear credit and criminal record

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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you below. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

INFORMATION YOU MIGHT FIND USEFUL

#1, 13 Reasons Why Your CV Will Get Rejected
#2. How To Write A Perfect CV
#3. How To Write The Perfect Cover Letter
#4. Smart Ways To Answer Standard Job Interview Questions
#5. Fully Funded Scholarships to Study Abroad
#6. How to make Money Online

How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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