Data Analyst - HomeChoice Call Centre Operations

eg. Accountant or Accounting or Kempinski



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Description

  • Work closely with senior marketing planners to drive key metrics such as response rate, marketing efficiency and ROI
  • Track and review performance of all areas to ensure targets are met
  • Setup measures and track strategic initiatives
  • Run ad-hoc in-depth analysis across different data sources
  • Understand the business process in order to create new analysis that will highlight areas for improvement
  • Develop analytics to review resource planning and discover opportunities to increase efficiency
  • Develop analytical models to drive sales opportunities within the customer base and improve contact strategies
  • Take the lead on assigned or self-initiated projects for the ops area from inception to execution
  • Serve as a soundboard for Operations Managers relating to challenges and solutions for their specific areas
  • Work with BI and Product owners to find automated solutions to streamline operational processes

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Requirements

  • Mathematics or Statistics related degree
  • Minimum of 5 years experience in analyzing data
  • MS Excel proficiency
  • SQL query writing skills are essential
  • Experience in big data reporting packages will be an added advantage (e.g. PowerBI/ Qlikview/ Tablea)

 

Our Values

  • Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.
  • Think like an entrepreneur – we treat the business like it's our own.
  • Keep it real – we are mindful of the impact of our words and actions.
  • Raise the bar – we strive to deliver excellence in everything that we do.

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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you below. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

INFORMATION YOU MIGHT FIND USEFUL

#1, 13 Reasons Why Your CV Will Get Rejected
#2. How To Write A Perfect CV
#3. How To Write The Perfect Cover Letter
#4. Smart Ways To Answer Standard Job Interview Questions
#5. Fully Funded Scholarships to Study Abroad
#6. How to make Money Online

How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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