Quality Assurance Agent - Mr Price Money

eg. Accountant or Accounting or Kempinski



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The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor-performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained.

key responsibilities

QA Monitoring:

  • Monitor and review call centre agents’ compliance with the respective process and systems and address areas where risks are identified.

Feedback & Coaching:

  • Provide feedback on call centre agents' QA standards to relevant stakeholders to determine consistency and compliance.

requirements

Education:

  • Grade: 12.
  • Insurance: RE5+ FAIS.

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Experience:

  • 3-4 Years’ Experience in a Call Centre.
  • External Candidate: 1 Year QA Experience.
  • Internal Candidate: 1 Year QA Experience (Advantageous).

Knowledge/ Skills:

  • Additional Language.
  • Call Centre Operations (External Candidate Must have QA understanding).
  • Insurance: FSCA Compliance.


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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