Call Centre Jobs Available in South Africa
Call Centre Jobs In South Africa 2024Jobs In South Africa 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A call center agent is a person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues.
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Role and responsibilities of a call center agent
The job of a call center agent involves a variety of responsibilities that ultimately help lead to greater customer satisfaction. Some responsibilities include:
- managing inbound and/or outbound calls;
- following various communication scripts when speaking to a caller;
- customer engagement;
- identifying customer needs, answering questions and providing solutions/alternatives to issues;
- up-selling products and services when possible;
- building sustainable customer relationships;
- keeping records of all conversations organized;
- building product knowledge; and
- improving performance and hit goals.
Vacancies appear on the JobSearch South Africa jobs website. For those who are willing to meet these requirements, there are many exciting employment opportunities.
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Interested applicants should:
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- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.