Customer Care Agent at Namstaffing
Call Centre Jobs In South Africa 2024Jobs In Durban 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Position Summary:
The Call Centre Agent is responsible for the provision of professional information service to registered persons, applicants and the public in general.
Key Responsibilities:
- Answer calls professionally, respond to customer enquiries, which may include Registration, Education, CPD, Finance, and organisation events in general
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- Maintain customer database, communicate and co-ordinate with other Units
- Manage and process any customer complaints or queries and ensure proper close out
- Close out customer queries
- Research required information, using available resources (E.g. Website, CRM) including verification of membership
- Escalate unresolved issues, route calls to appropriate/ designated persons
- Manual invoices for cancelled membership
- Load membership of VA’s onto member’s profile.
Opportunities You Might Like:
Qualifications and other requirements:
- Matric
- Call Centre professional qualification
- Minimum 6 month’s’ work experience in Call Centre environment
- Verbal, written and presentation skills
- Communication skills
- Proficiency in Microsoft Office Suite
HOW TO APPLY
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- An application will not in itself entitle the applicant to an interview.