Contact Center Agent at Ciazcon
Call Centre Jobs In South Africa 2024Jobs In Johannesburg 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Currently we are searching for a Contact Center Agent for Johannesburg, South Africa.
Responsibilities of this Post:
- Telephonically take customer through the service process.
- Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
- Deal with all customers in a professional manner in strict accordance with company values and standards.
- Finalise calls at point of contact, where possible.
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- Demonstrate an excellent knowledge of the company products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
- Manage time and workloads to ensure that deadlines and targets are met.
- Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.
- Be personally responsible for reaching set targets.
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Requirements of this Post:
- Grade 12.
- Two year Call Centre experience.
- Organization and Attention to Detail.
- Decision making and problem solving.
- Customer Focus.
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