Contact Center Agent at Ciazcon

Currently we are searching for a Contact Center Agent for Johannesburg, South Africa.

Responsibilities of this Post:

• Telephonically take customer through the service process.
• Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
• Deal with all customers in a professional manner in strict accordance with company values and standards.
• Finalise calls at point of contact, where possible.

• Demonstrate an excellent knowledge of the company products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
• Manage time and workloads to ensure that deadlines and targets are met.
• Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.
• Be personally responsible for reaching set targets.
  
  

Opportunities You Might Like:

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Requirements of this Post:

• Grade 12.
• Two year Call Centre experience.
• Organization and Attention to Detail.
• Decision making and problem solving.
• Customer Focus.