Call Center Representative at Chalhoub Group

Are you passionate about working in a service industry where your role is to handle Customers on call ? We are seeking passionate people to work with us in the Customer service department handling the best renowned brands

Responsibilities

• As the voice of the company, your role is to provide proactive customer service
• To successfully conduct inbound / outbound calls, handle emails, whilst understanding client’s customer care philosophy and correctly interpreting customers’ comments.

• Provide expert answers to all customer requests (loyalty ,orders, store info, etc.)
• Handle client complaints, investigate with concerned parties, in different markets, support in resolving complaints and communicate solutions to client. Follow-up until complaint closure.

Key Skills

• Call Centre.
• Customer Service.
• Complaints handling.
• Outbound campaign contacts
• English must be very strong as lots of time on phone and writing emails

Opportunities You Might Like:

• Apprenticeship Programmes

• Learnership Programmes

• Graduate Development Programmes

• Bursary Programmes

Essential Requirements

• Minimum high school diploma
• 2 years in Call centre, Customer Service.
• Flexible working hours
• Fluent Arabic and English

We can offer you:

• Working with key projects, luxury brands and growing career
• Staff discounts at all participating Chalhoub partner brands
• The chance to live and work in a dynamic regional retail hub