Support Technician - Altron Bytes Systems Integration

MAIN JOB PURPOSE

Technical support, maintenance, trouble shooting on Desktop equipment for a customer in the Banking industry. Act as a liaison, provide support services and resolve any emerging problems that our clients might face with accuracy and efficiency. Candidate will be based onsite at the client.

KEY RESPONSIBILITIES

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship.
• Be productive based on the calls allocated to them.
• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Team Leaders.
• Complete administration within time frames as per policies.

• Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
• Technical support, maintenance, troubleshooting
• Ensure that all policies and procedures are followed according to the company requirement.

Requirements: Qualifications

• Matric or other equivalent qualification (NQF 4)
• A + and N + Qualification
• Strong Soft Skills
• Must have a valid driver's license and own reliable car
• Must have experience in a corporate environment experience
• 2 years’ experience in maintaining desktop equipment in an IT environment

Skills

• Computer literate in relevant operating system
• Fault-finding techniques
• MS Office

Successful incumbent must be based in Port Elizabeth!

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)