Customer Support Agent - Clickatell



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.

Clickatell Customer Service Jobs in Cape Town


1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Purpose

  • The purpose of this role is to provide technical support and product advice to all Clickatell’s customers in a 24 x 7 x 365 environment.
  • To provide superior customer service in all areas, which includes the company’s customer service needs and in all support channels.
  • Attend to and log all telephonic, email, add chat queries on the CRM system.
  • Enforce Clickatell’s rules, policies and terms of use insofar as client transactions and behaviour is concerned.
  • Assist customers with queries relating to payments, support and the like.
  • General client relations and administrative tasks.


ADVERTISEMENT - CONTINUE READING BELOW


We Do The Right Things - Responsibilities of the Role

  • Resolve customer technical/sales queries or escalate to appropriate departments or team members to ensure resolution
  • Achieve agreed set goals and company-wide objectives
  • Meet productivity and performance targets as determined by individual contract
  • Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards
  • Accurately categorise cases for Business Intelligence reporting
  • Compile Daily Handover reports
  • Participate in product testing
  • Requirements

We Are On A Learning Journey - Requirements of the Role

  • Matric
  • IT Diploma / Completed or studying towards or any other related qualification in the technology space
  • Knowledge of the technical aspect of operating systems and Internet
  • Minimum 3 years customer service experience
  • Industry experience in either technology, financial services, payments, or telecommunications will be advantageous
  • Troubleshooting experience
  • Basic selling experience
  • Strong typing skills


ADVERTISEMENT - CONTINUE READING BELOW


Benefits

Why You Should Join - Perks of the Role

  • Healthcare, Retirement Fund and Risk-benefit company contributions
  • Quarterly performance incentives
  • Reimbursable Communication allowances for internet and mobile phone bills
  • Half-day off on your birthday
  • 5 personal days leave a year, over and above your annual leave
  • Remote Working (our offices are currently open for essential use only due to COVID-19)
  • Home office set-up with laptop, monitor, chair and UPS



ADVERTISEMENT - CONTINUE BELOW TO APPLY





DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

LEARNERSHIPS, APPRENTICESHIPS, AND TRAINEESHIPS IN SOUTH AFRICA

Discover the latest learnerships, internships, apprenticeships, and graduate trainee programs across South Africa. Whether you're looking for opportunities in engineering, IT, finance, healthcare, HR, or government sectors, we connect job seekers with top training programs offered by SETA-accredited institutions and global companies. Get career development tips, CV writing help, and professional advice for workplace readiness.

Explore youth employment initiatives, workplace skills training, and certified NQF-based programs that help you earn while you learn. Start building your future with industry-relevant training in Johannesburg, Cape Town, Durban, and across South Africa.

APPLY FOR FULLY FUNDED SCHOLARSHIPS ON MYCOLLEGEMAG

MyCollegeMag is your most reliable website for latest fully funded Scholarships for african and international students to study abroad today. If you are interested in getting genuine and reviewed Scholarships from the top universities, then you are in the right place. Browse For Undergraduate and Postgraduate Scholarships, Government Scholarships & More. You can find top scholarship opportunities today on MyCollegeMag

JOB OPPORTUNITIES IN GHANA AND SOUTH AFRICA


Discover the latest job vacancies in Ghana and South Africa across top industries including finance, healthcare, IT, logistics, customer support, and remote work. Whether you're based in Accra, Johannesburg, Cape Town, or Kumasi, find trusted career listings, CV building resources, and cover letter writing tips to help you get hired faster. Our job board features opportunities in government, NGOs, internships, graduate programs, and international companies hiring in Africa.

EXPLORE REMOTE JOBS, ONLINE WORKS, AND FREELANCE OPPORTUNITIES

Work from anywhere with flexible remote jobs and freelance projects in tech, content writing, customer service, design, data entry, and virtual assistance. Whether you're in Ghana, South Africa, or abroad, start earning online with global companies hiring remote workers. Access guides for setting up your freelance profile, optimizing your CV for remote roles, and tips to get hired on platforms like Upwork, Fiverr, and Freelancer. Perfect for students, stay-at-home parents, and professionals looking to work from home. Discover online job opportunities that fit your skills and schedule — start your remote career today.

Receive daily job alerts, explore career development advice, and access tools that support job seekers, recruiters, and professionals at all stages of their careers.

BEST PERSONAL LOAN AND SALARY MANAGEMENT TIPS FOR PROFESSIONALS

Manage your salary wisely. From budgeting and savings to online loans, mobile money comparisons, tax filing, and personal insurance — get the financial knowledge you need to succeed in your new role. Our expert tips help job seekers and professionals across the world take control of their money and plan ahead.

🔗 Visit our Personal Finance Hub for career-driven financial advice.

TOP CAREER ARTICLES FROM EXPERTS

The job market in South Africa offers diverse opportunities, with high-paying roles available across sectors such as IT, finance, engineering, and healthcare. Many job seekers aim for government jobs, which provide stability, or pursue growing fields like data science and project management. With the rise of remote jobs in South Africa, professionals in accounting, legal, and medical fields can now work flexibly. In-demand positions also include teaching and nursing jobs, reflecting the need for skilled professionals. Mining, a key industry, consistently hires for various roles, while driver jobs remain popular, especially in logistics and delivery. These career options offer competitive pay and job security.

Need help creating a professional CV for jobs in South Africa? Learn the latest CV writing tips, how to write a compelling cover letter, and techniques for making your job application stand out. Our platform helps job seekers build strong resumes for banking jobs, NGO positions, public sector roles, and more.

We provide guidance on how to prepare for interviews, including common interview questions in South Africa, online interview tips, and proper dress code for formal job interviews. Whether you're applying for entry-level jobs, graduate internships, or technical positions, these tools will boost your chances of getting hired.

Discover how to apply for jobs online, track recruitment portals, and get updates on walk-in interviews, national service opportunities, and career development courses in South Africa. Let us help you land your dream job with the best CV and interview preparation.