Customer Support Agent - Clickatell

eg. Accountant or Accounting or Kempinski



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Purpose

  • The purpose of this role is to provide technical support and product advice to all Clickatell’s customers in a 24 x 7 x 365 environment.
  • To provide superior customer service in all areas, which includes the company’s customer service needs and in all support channels.
  • Attend to and log all telephonic, email, add chat queries on the CRM system.
  • Enforce Clickatell’s rules, policies and terms of use insofar as client transactions and behaviour is concerned.
  • Assist customers with queries relating to payments, support and the like.
  • General client relations and administrative tasks.

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We Do The Right Things - Responsibilities of the Role

  • Resolve customer technical/sales queries or escalate to appropriate departments or team members to ensure resolution
  • Achieve agreed set goals and company-wide objectives
  • Meet productivity and performance targets as determined by individual contract
  • Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards
  • Accurately categorise cases for Business Intelligence reporting
  • Compile Daily Handover reports
  • Participate in product testing
  • Requirements

We Are On A Learning Journey - Requirements of the Role

  • Matric
  • IT Diploma / Completed or studying towards or any other related qualification in the technology space
  • Knowledge of the technical aspect of operating systems and Internet
  • Minimum 3 years customer service experience
  • Industry experience in either technology, financial services, payments, or telecommunications will be advantageous
  • Troubleshooting experience
  • Basic selling experience
  • Strong typing skills

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Benefits

Why You Should Join - Perks of the Role

  • Healthcare, Retirement Fund and Risk-benefit company contributions
  • Quarterly performance incentives
  • Reimbursable Communication allowances for internet and mobile phone bills
  • Half-day off on your birthday
  • 5 personal days leave a year, over and above your annual leave
  • Remote Working (our offices are currently open for essential use only due to COVID-19)
  • Home office set-up with laptop, monitor, chair and UPS

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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