Contact Centre Sales Agent - Fidelity Services Group

eg. Accountant or Accounting or Kempinski

Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.

A Must Read Article: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

Overall Purpose of the job:

To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention. Booking appointments with relocation and reconnecting customers.

Managing diaries for sales consultants and scheduling system removals. The overall purpose is to ensure that there are no delays in setting appointments for consultants and communication such as appointments with consultants and customers.



The incumbent should ensure the effective and efficient management of sales leads and receive feedback from sales consultants regarding the outcome of appointments. The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer details and book consultants to meet with recon customers

Main duties & Responsibilities:

  • Receive and process moving cancellations
  • If new owner details are obtained to allocate/create Pro-Mo lead and follow the update
  • Qualify and call on all new leads
  • Attempt to book appointments with both reloc/recon customers
  • Schedule appointments in sales consultant’s diaries
  • Follow up on all unclosed leads
  • Handle calls or inquiries from customers who wish to cancel their service when moving to new properties
  • Keep internal and external customers informed at all times of what the status of their relocating process
  • Keep accurate records of discussions or correspondence with customers
  • Communicate and coordinate with internal departments and or branches
  • Record cancellations and appointments on customers, sales consultants' diaries and listener
  • Ensure that where reconnections are not possible system removals are booked
  • Analyse statistics or other data as required by management



Minimum qualifications and experience:

  • Grade 12
  • Knowledge of customer service principles and practices
  • Telephonic sales support
  • Knowledge of administrative procedures
  • Knowledge of the security industry
  • Bilingual

Behavioural Competencies:

  • Customer-focused
  • Driven for results
  • Ability to achieve set goals
  • Excellent communication
  • Manage conflict and problem-solving skills
  • Interpersonal skills
  • Listening skills
  • Initiative
  • Adaptability
  • Stress tolerance
  • Self-motivated



  • Passion for service excellent
  • Ability to multi-task
  • Able to work accurately and efficiently
  • Attention to detail



How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online

JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here


Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!


© 2020 - 2022 JobSearch South Africa - Jobs In South Africa

Powered by Yaks Baker