Customer Service Team Member, Welkom - KFC

eg. Accountant or Accounting or Kempinski



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Customer Service Team Member, Welkom - KFC





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Job Summary

Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.

Job Responsibilities:

Responsible for the Customer Service experience in the restaurant by

  • Ensuring that the environment is friendly, warm & inviting
  • Proactive and solutions-oriented to surpass the customer’s service expectations
  • Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
  • Executing duties with accuracy, speed and friendliness, including Kiosk interface


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  • Executing KFC health, safety and hygiene standards
  • Serving KFC products that meet the standards

 

Requirements

  • Matric
  • Prefered training in Hospitality industry
  • Minimum 1 year customer-facing experience
  • Passion for customer service

 

Competencies

  • Ability to communicate in a clear, concise and friendly manner
  • Strong interpersonal skills
  • Confidence in a customer-facing role
  • Passion for customer service


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  • Display excellent listening and verbal skills
  • Display excellent guest management skills
  • Technically savvy to many various layers : kiosk, deliver, click and collect
  • Maintain a high and positive energy
  • Professionalism
  • Ability to multitask
  • Team Orientated
  • High attention to detail
  • Ability to stand/walk and stay focused and alert for extended periods of time
  • Remain tactful when facing confrontational situation
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