Contact Centre Agent x2 - Sanlam
Call Centre Jobs In South Africa 2024Jobs In Gauteng 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Free Tuition Scholarships to Study in UK, US etc.
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Key Responsibilities:
- Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
- Adhering to the implemented processes, policies and procedures and keeping to all Service LevelAgreements
- Handling of general information requests from clients in a professional, effective and efficient manner
- Nurture and build strong relationships with internal and external clients
- Updating of member information accurately on system
- Outbound dialling will be required dependent on project-specific tasks
- Support and contribute towards the Sanlam Digital Strategy
ADVERTISEMENT
CONTINUE READING BELOW
What will make you successful in this role?
- Matric/Grade 12
- Experience in a customer-centric environment
- Knowledge of Financial Services would be advantageous
- Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
- Competency in an African language
- Qualification and Experience
- Degree or Diploma or Grade 12 with 3 to 5 years related experience.
Knowledge and skills
- Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
- Drive towards client services
- Conceptual thinking skills with an ability to interpret business processes
- Able to handle difficult clients and resolve client matters
ADVERTISEMENT
CONTINUE READING BELOW
- Self-motivated with a strong focus on delivery
- Positive, innovative, energetic and a strong team player
- Able to work fast and accurate under pressure
- Client focused with good interpersonal skills
- Flexible and able to adapt to change
- Diligence and attention to detail
HOW TO APPLY
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.