Contact Centre Agent x2 - Sanlam

eg. Accountant or Accounting or Kempinski



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1. Patiently scroll down and read the job description below.

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Key Responsibilities:

  • Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
  • Adhering to the implemented processes, policies and procedures and keeping to all Service LevelAgreements
  • Handling of general information requests from clients in a professional, effective and efficient manner
  • Nurture and build strong relationships with internal and external clients
  • Updating of member information accurately on system
  • Outbound dialling will be required dependent on project-specific tasks
  • Support and contribute towards the Sanlam Digital Strategy

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What will make you successful in this role?

  • Matric/Grade 12
  • Experience in a customer-centric environment
  • Knowledge of Financial Services would be advantageous
  • Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
  • Competency in an African language
  • Qualification and Experience
  • Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and skills

  • Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
  • Drive towards client services
  • Conceptual thinking skills with an ability to interpret business processes
  • Able to handle difficult clients and resolve client matters

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  • Self-motivated with a strong focus on delivery
  • Positive, innovative, energetic and a strong team player
  • Able to work fast and accurate under pressure
  • Client focused with good interpersonal skills
  • Flexible and able to adapt to change
  • Diligence and attention to detail

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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