Command Centre Operator - TrudyQ Consulting

eg. Accountant or Accounting or Kempinski



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SUMMARY:

Monitoring of real-time EFT processing and online transactions processing. Identifying and reporting on service impacting issues affecting the production environment, together with company products, networks, and applications

A clear understanding of the operational environment, an acute sense of urgency and the need to communicate accurately and timeously whilst ensuring near 100% uptime is maintained are key requirement

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Key Job Functions

  • Assist Team Leader to maintain high levels of action, quality and precision, and a delivery focus
  • Required to complete daily shift tasks
  • Ensure escalation is done promptly to the correct Support department with minimal downtime
  • Work with other departments to solve and close current problems where applicable
  • Communicate and assist team Leader on the status of outstanding internal/external issues and communicate these with all parties concerned
  • 1st line troubleshooting and problem-solving for internal and external clients as well as service providers where applicable
  • Ensure all necessary tickets/incidents are logged and assigned to the relevant support department
  • Ensure root cause and resolution analyses are included and updated in all Incidents being updated
  • On the job training & knowledge, sharing requirements are brought to Team Leader's attention
  • Ensure all Checklists are up-to-date, and information is captured accordingly
  • Fulfil ad-hoc requirements that may arise and are not specifically listed above
  • Provides ongoing support to colleagues
  • Batch Processes File transmissions

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MINIMUM REQUIREMENTS & CORE COMPETENCIES:

  • Matric/NQF4
  • 2 3 years experience within a customer service/technical consulting role
  • Strong overall Information Technology experience and knowledge
  • Previous call centre/customer services experience within payment processes orientated environments
  • Understand the real-time framework
  • Strong Communication Skills: Written/verbal
  • Understanding of systems monitoring
  • Understand the EFT Switching environment
  • Understand the Batch processing environment
  • Understand the different file movement protocol (SFTP, XCOM, CD etc.)
  • Have an understanding how to identify alerts and the process behind them, fixing
  • Flexible to work shifts (4 days on 3 days off: 06h30 14h30/14h30 22h30/22h30 06h30)

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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