Voice Office Operations Representative - TransUnion

eg. Accountant or Accounting or Kempinski



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The Tenant and Employment (T&E) Voice Office Operations Representative is responsible answering inbound phone calls for all T & E products. The Voice Operations Rep will support both customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

What You'll Bring:

  • Maintains a consistently high level of knowledge regarding T&E products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.

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  • Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
  • Adheres to established processes and procedures when responding to support phone calls.
  • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
  • Manages individual performance for aux time usage and adherence to schedules.
  • Performs other duties as assigned.

 

Impact You'll Make:

  • 1-3 years of experience in an operations job role, including inbound voice customer care/support.
  • Moderate skills in Microsoft applications

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  • Excellent verbal, written, and interpersonal communication skills.
  • Must be self-motivated and a self-starter.
  • Demonstrate attention to detail in all work completed.
  • Proactively works to improve knowledge and adherence to company processes and procedures.
  • Collaborates well with others in a team-oriented work environment.
  • Adapts well to change and can adjust priorities as needed.
  • Displays time management skills.

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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